Returns & Refunds Policy – Creativecustomworld
At Creativecustomworld, we stand behind the quality and craftsmanship of our products. If there is a defect or mistake on our part, we will replace the item at no cost to you. Please note, however, that we typically do not accept returns due to incorrect size, design, or color choices.
Our Return & Refund Guarantee
We are committed to delivering top-quality products, and if your order has any defects, poor print quality, or does not match the description on our website, we will gladly offer a free replacement. To request a replacement, please email us at [email protected] with photos of the product and a description of the issue. Our customer service team will review your claim, and if approved, a replacement will be shipped to you at no cost.
For other return or refund requests, please email us at [email protected]. If your request is approved, we will provide you with a return address. Please note that customers are responsible for return shipping costs, and refunds will be processed within 3-5 business days of receiving the returned item.
Important: Items that have been worn, washed, or damaged are not eligible for refunds or replacements. Unauthorized returns will not be processed.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account for recent transactions.
- Contact your credit card company, as processing times can vary.
- Reach out to your bank to ensure there are no delays in processing.
If you’ve completed these steps and still haven’t received your refund, please contact us at [email protected] for further assistance.
Refunds for Sale Items
Please note that sale items are not eligible for refunds. We only offer refunds on items purchased at their regular price.
Exchanges
We only replace items if they are defective or damaged. To exchange an item for the same product, please contact us at [email protected] with details and a photo of the defect. If your exchange request is approved, we will provide you with a return address.
Gifts
If the item was marked as a gift during purchase and sent directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or if the gift was shipped to the gift giver, the refund will be processed for the original purchaser, and they will be notified of your return.
Shipping for Returns
Once your return or exchange is approved, we will provide you with the return shipping address. Please note that you are responsible for covering return shipping costs, which are non-refundable. If applicable, return shipping costs will be deducted from your refund.
For high-value items (over $75), we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and tracking can help ensure safe delivery.
If you have any questions about our Returns & Refunds Policy, feel free to contact us at [email protected]. We are committed to providing an easy and hassle-free shopping experience for all of our customers.